IT Specialist

Justmarkets; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

16 paid vacation days per year

14 paid sick leave days per year

Medical insurance

Parking and commuting reimbursement

Professional education budget

Wellness budget

Job summary

Justmarkets is seeking an experienced System Administrator in New York, NY. The role involves managing tickets, providing user support, troubleshooting issues, and ensuring system updates.

Candidates should have 4+ years of experience, strong MacOS knowledge, and a solid understanding of network security concepts. The company offers competitive benefits, including medical insurance and professional education budgets.

Qualifications

• 4+ years of hands-on experience as a System Administrator with MacOS.
• Experience in supporting VoIP and collaboration tools like Mattermost and Slack.
• Proficiency in managing office IT equipment and network security.

Responsibilities

• Manage tickets and prioritize tasks for timely issue resolution.
• Provide user support and troubleshoot technical issues.
• Monitor and maintain network security measures.

Skills

System Administration with MacOS

User support

Network security concepts

VoIP support

Collaboration tools

Backup systems

English proficiency

Tools

Networking diagnostic programs

Antivirus solutions

Mail software (Outlook, Gmail)

Job description

Responsibilities

• Manage tickets and prioritize tasks to ensure timely resolution
• Provide user support (office and remote) by troubleshooting and resolving technical issues
• Perform regular system and application updates
• Handle procurement of IT equipment and conduct audits to ensure compliance with company standards
• Maintain office equipment and provide ongoing user support
• Monitor and manage backup systems, antivirus software, and other security tools
• Utilize network diagnostic programs to identify and resolve connectivity issues
• Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems

Requirements

• 4+ years of hands‑on commercial experience as a System Administrator with MacOS
• Experience in supporting VoIP
• Hands‑on experience with collaboration tools such as Mattermost and Slack
• Strong knowledge of backup systems and antivirus solutions
• Familiarity with network diagnostic and monitoring tools
• Proficiency in mail software (e.g., Outlook, GMail, or similar)
• Experience in managing and maintaining office hardware and IT equipment
• Solid understanding of network security concepts and best practices
• Ability to work independently, prioritize tasks effectively, and provide excellent user support
• Strong English proficiency is required

Will be a plus

• Experience with Atlassian products, CRM, and HRM systems
• Linux administration knowledge

We offer

• 16 paid vacation days per year
• 14 paid sick leave days per year
• 11 days public holidays
• Medical insurance
• Parking and commuting reimbursement
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)