Junior IT Support Specialist

SQUAD; United States; Hybrid; USD 4,500 - 8,000; Full time

Benefits offered by this job

Medical insurance from day one

Remote work within Ukraine

Free meals in office

21 vacation days per year

Job summary

SQUAD in Kyiv is seeking a junior Systems Administrator to join the IT team. You will support end-users, troubleshoot issues, and help ensure compliance with best practices and regulations.

You will work with Windows, macOS, and Linux, handling hardware, MDM, and ITSM processes while assisting with onboarding and documentation. A remote option within Ukraine is available, with in-office meals and development opportunities.

Qualifications

• Experience troubleshooting macOS, Windows, and Linux.
• Hardware troubleshooting for desktops, laptops, and peripherals.
• Experience with MDM solutions.
• Familiarity with ITSM and ticketing systems.

Responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and software incidents, remotely and in person.
• Install, configure, and maintain computer systems and peripherals per company standards.
• Manage user accounts and access across platforms.
• Assist with IT onboarding for new hires ensuring equipment and accounts are ready on day one.
• Develop and maintain technical documentation, knowledge base articles, and user guides.

Skills

macOS

Windows

Linux

Hardware Troubleshooting

MDM

ITSM

Scripting

Cybersecurity

Networking

IT security basics

Job description

About the team

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from international procurement, customs clearance, and inventory management to seamless internal distribution and onboarding. By integrating hands-on technical troubleshooting with precise logistics and asset administration, we maintain high operational stability and efficiency across the entire company.

About the role

We’re looking for an enthusiastic, junior engineer in the field of Systems Administration to join our IT team in Kyiv. The individual will be tasked with providing support for end-users, troubleshooting, solving, and preventing technical issues and working with the rest of our IT team to ensure all technical standards and ongoing compliance with best practices and regulations are met.

Responsibilities and Duties

• Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person, to ensure minimal disruption to business operations
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals in accordance with company standards
• Manage user accounts, including creation, modification, and deletion, and assign appropriate permissions and access rights across various platforms
• Assist with the IT onboarding process for new hires, ensuring their equipment and accounts are set up and functional from day one
• Develop and maintain technical documentation, knowledge base articles, and user guides to assist staff with common issues
• Escalate complex and unresolved issues to the appropriate senior IT staff or specialised teams
• Perform routine maintenance and system upgrades to ensure the health and security of the IT environment.

Qualifications and Skills

• Experience in troubleshooting macOS, Windows, and Linux operating systems
• Experience with hardware troubleshooting for desktops, laptops, and peripherals
• Experience with Mobile Device Management (MDM) solutions
• Familiarity with IT service management (ITSM) and ticketing systems
• Basic scripting skills for automation (e.g., PowerShell, Bash)
• Familiarity with cybersecurity best practices and endpoint security tools
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Familiarity with IT service management (ITSM) and ticketing systems.

We offer multiple benefits that include

• The environment of equal opportunities, a transparent and value-based corporate culture, and an individual approach to each team member
• Competitive salary packages with performance-based annual reviews
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
• Gig-contract
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.