IT Operations & Vendor Management Specialist

Booz Allen Hamilton; Chantilly (VA); On-site; USD 53,000 - 108,000; Full time

Job summary

Booz Allen Hamilton is seeking an IT Help Desk Specialist in Chantilly, VA to oversee day-to-day operations of Cellular Services and Clean Tech programs, ensuring service delivery and SLA compliance. The role coordinates procurement, vendor management, and billing, while supporting internal stakeholders and clients.

You will use ServiceNow and Calero for workflow and billing analysis, manage invoices, and drive process improvements.

Qualifications

• 5+ years of experience in administrative operations, program support, vendor management, or billing including hands-on invoice processing and reconciliation.
• Experience managing vendor relationships, contracts, and service accounts, procurement, or operational portfolios.
• Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook.
• Experience with ServiceNow and Calero or a comparable wireless expense management system.

Responsibilities

• Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
• Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution.
• Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
• Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
• Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
• Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
• Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
• Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.

Skills

Vendor management

Billing reconciliation

Procurement support

Operational prioritization

Communication skills

Education

Bachelor's degree

Tools

ServiceNow

Calero

Microsoft 365

Job description

Booz Allen Hamilton is seeking an IT Help Desk Specialist in Chantilly, VA to oversee day-to-day operations of Cellular Services and Clean Tech programs, ensuring service delivery and SLA compliance. The role coordinates procurement, vendor management, and billing, while supporting internal stakeholders and clients.

You will use ServiceNow and Calero for workflow and billing analysis, manage invoices, and drive process improvements.