ITSM Delivery Engineer - Helpdesk & Policy Automation

Booz Allen Hamilton; Hawaii; On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking an ITSM delivery administrator to architect, deploy, and operate complex delivery environments across DoW clients. You will document workflows, manage help desk priorities, and advise on efficiency improvements within hybrid environments.

Key responsibilities include interfacing with engineering and cybersecurity teams, and communicating summaries to leadership. A Secret clearance and a HS diploma or GED are required, with a preferred Bachelor’s in

Qualifications

• 5+ years operating complex help desk environments with incident management and SOP development.

Responsibilities

• Architect, deploy, and operate delivery environments across DoW clients.
• Document processes and workflows including escalation.
• Advise on efficiency improvements and positive control of delivery/access across hybrid environments.
• Interface with stakeholders, delivery, engineering, and cybersecurity teams.
• Communicate summaries to leadership.

Skills

5+ years experience

Identity management (AD)

Ticketing systems (ServiceNow/Jira)

Workflow documentation

Cross-functional communication

Security clearance (Secret)

Effective at SOP development

Education

HS diploma or GED

Bachelor’s degree in IT/Cybersecurity/Engineering

Tools

ServiceNow

Jira

Microsoft Active Directory

Job description

Booz Allen Hamilton is seeking an ITSM delivery administrator to architect, deploy, and operate complex delivery environments across DoW clients. You will document workflows, manage help desk priorities, and advise on efficiency improvements within hybrid environments.

Key responsibilities include interfacing with engineering and cybersecurity teams, and communicating summaries to leadership. A Secret clearance and a HS diploma or GED are required, with a preferred Bachelor’s in