Senior Navy IT Helpdesk Technician - Executive Support

Booz Allen Hamilton; Washington (District of Columbia); On-site; USD 53,000 - 108,000; Full time

Job summary

Booz Allen Hamilton seeks an Executive IT Helpdesk Technician to support senior Navy officials and executives, delivering hands-on IT assistance, troubleshooting, and implementation guidance. The role demands DoD-related experience and strong communication in a fast-paced federal environment.

The position requires a Secret clearance, HS diploma, and proficiency with O365/SharePoint Online, along with a customer-service mindset and thorough documentation skills.

Qualifications

• 3+ years of IT support experience, including directly assisting senior military and government officials.
• 2+ years of experience with Navy Marine Corps Internet and Flankspeed.
• Knowledge of O365 and SharePoint Online environment.
• Ability to adapt to a fast-paced, evolving client environment.

Responsibilities

• Provide in-depth IT support and lead problem-solving and implementation efforts for specific technology products or applications for Senior Navy Officials and Executives.
• Create user guides and SOPs to improve end-user efficiency and knowledge.
• Collaborate with stakeholders to ensure secure, reliable IT service delivery.

Skills

IT support

Navy DoD IT exp

O365/SharePoint

Adaptability

Communication skills

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Booz Allen Hamilton seeks an Executive IT Helpdesk Technician to support senior Navy officials and executives, delivering hands-on IT assistance, troubleshooting, and implementation guidance. The role demands DoD-related experience and strong communication in a fast-paced federal environment.

The position requires a Secret clearance, HS diploma, and proficiency with O365/SharePoint Online, along with a customer-service mindset and thorough documentation skills.