Senior Help Desk & IT Training Specialist

Remote Jobs; Austin (TX); On-site; USD 87,000 - 198,000; Full time

Job summary

Booz Allen Hamilton in Austin, Texas seeks a seasoned Help Desk Specialist to manage advanced digital solutions and provide end-user support. You will train users, triage IT issues, and collaborate with clients to improve business processes and mission delivery.

Applicants should bring extensive customer-facing IT experience, strong communication, and the ability to obtain the necessary government clearances. Employment benefits and flexible work options are described in the posting.

Qualifications

• 10+ years direct customer interaction in IT services or similar environment.
• 10+ years supporting Windows Server and complex call center systems.
• 3+ years documenting IT systems testing and training.
• 2+ years creating training materials for IT infrastructure.

Responsibilities

• Manage delivery of mission-critical digital solutions and support end-users.
• Triaga requests and ensure timely completion for customer satisfaction.
• Partner with clients to understand processes and provide improvement recommendations.

Skills

Customer service

IT support

Windows Server

Training & documentation

IT infrastructure

Public trust

Communication skills

Problem solving

Education

HS diploma or GED / IT field education

Associate's or Bachelor's IT degree

Tools

Presentation software

AV/graphics tools

Job description

Booz Allen Hamilton in Austin, Texas seeks a seasoned Help Desk Specialist to manage advanced digital solutions and provide end-user support. You will train users, triage IT issues, and collaborate with clients to improve business processes and mission delivery.

Applicants should bring extensive customer-facing IT experience, strong communication, and the ability to obtain the necessary government clearances. Employment benefits and flexible work options are described in the posting.