Senior ITSM & Helpdesk Delivery Lead

Booz Allen Hamilton

Waipahu (HI)

Remote

USD 78,000 - 176,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health benefits

Life insurance

Disability coverage

Financial benefits

Retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Job summary

Booz Allen Hamilton is seeking a Senior Helpdesk Engineer to lead ITSM delivery, architect and operate complex help desk environments for DoD clients. You will document workflows, escalate incidents, and advise on efficiency improvements while interfacing with cybersecurity professionals and engineering teams.

You will mentor junior storage engineers and contribute to policy design for secure delivery across hybrid environments.

Qualifications

8+ years of experience operating complex help desk environments.
Experience with identity systems such as Microsoft AD.
Experience with advanced ticketing systems such as ServiceNow or Jira.
Experience documenting workflows.
Ability to demonstrate cross-functional communications with engineering teams.
Secret clearance.
HS diploma or GED.

Responsibilities

Architect, deploy, and operate complex delivery environments across DoD clients.
Document processes and workflows, including escalation.
Interface with stakeholders and engineering teams to ensure resilient delivery.
Mentor storage engineers to grow into data architects.