IT Operations & Process Improvement Lead

Booz Allen Hamilton; Patterson Township (OH); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton is seeking an experienced Operations Manager to optimize IT operations and program delivery. You will coordinate cross-functional teams, develop schedules, and monitor performance metrics to support mission readiness and service continuity.

The role requires strong communication with senior leadership, risk management, and a deep understanding of DoD/NIST cybersecurity frameworks. A TS/SCI clearance is required, with a focus on maintaining mission-critical operations.

Qualifications

• 7+ years of experience in IT operations, technical operations, or systems administration.
• 3+ years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring objectives are met.
• Experience supporting enterprise IT infrastructure including servers, networks, virtualization, cloud environments.
• Experience developing, implementing, and maintaining operational procedures, schedules, and processes.
• Experience identifying, troubleshooting, escalating, and resolving technical and operational issues.
• Knowledge of cybersecurity principles, DoD security requirements, and NIST standards.
• Ability to communicate status, risks, and priorities to senior leadership.
• TS/SCI clearance required; HS diploma or GED.

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.

Skills

IT operations

Technical team leadership

Enterprise IT infrastructure

Operational procedures

Issue troubleshooting

Cybersecurity principles

Communication with leadership

TS/SCI clearance

Education

HS diploma or GED

Bachelor’s degree in IT/CS/Engineering/Business

Tools

Virtualization technologies

Cloud environments

Job description

Booz Allen Hamilton is seeking an experienced Operations Manager to optimize IT operations and program delivery. You will coordinate cross-functional teams, develop schedules, and monitor performance metrics to support mission readiness and service continuity.

The role requires strong communication with senior leadership, risk management, and a deep understanding of DoD/NIST cybersecurity frameworks. A TS/SCI clearance is required, with a focus on maintaining mission-critical operations.