Senior ITSM Delivery Lead | Help Desk Architect

Booz Allen Hamilton; Honolulu (HI); On-site; USD 77,600 - 176,000; Full time

Benefits offered by this job

Health, life, disability benefits

Retirement plans

Paid leave

Professional development

Job summary

Booz Allen Hamilton in Honolulu, Hawaii, is seeking a Senior ITSM Delivery Lead to architect, deploy, and operate complex help desk environments. This role requires interfacing with key stakeholders to ensure resilient data-centric delivery, as well as mentoring storage engineers.

The ideal candidate should have over 8 years of experience in help desk management, comprehensive knowledge of identity systems, and experience with ticketing tools like ServiceNow or Jira. A secret clearance is mandatory for this position.

Qualifications

• 8+ years of experience operating complex help‑desk environments.
• Experience with identity systems like Microsoft AD.
• Experience with advanced ticketing systems such as ServiceNow or Jira.

Responsibilities

• Architect, deploy, and operate complex delivery environments.
• Document help‑desk processes and recommend efficiency improvements.
• Interface with stakeholders for resilient data delivery.

Skills

8+ years of experience in complex help‑desk environments

Troubleshooting

Incident management

Cross-functional communication

Education

High School diploma or GED

Bachelor's degree in IT, Cybersecurity, or Engineering

Tools

ServiceNow

Jira

Microsoft AD

Job description

Booz Allen Hamilton in Honolulu, Hawaii, is seeking a Senior ITSM Delivery Lead to architect, deploy, and operate complex help desk environments. This role requires interfacing with key stakeholders to ensure resilient data-centric delivery, as well as mentoring storage engineers.

The ideal candidate should have over 8 years of experience in help desk management, comprehensive knowledge of identity systems, and experience with ticketing tools like ServiceNow or Jira. A secret clearance is mandatory for this position.