IT Operations Technician – Security & SaaS Admin

Fictiv; Oakland, Schaumburg (CA, IL); On-site; USD 65,000 - 75,000; Full time

Job summary

MISUMI Americas, a division of MISUMI Group, is seeking an IT Operations Support Technician to keep the technology running for the company. You will administer Microsoft Entra ID, manage SaaS platforms, and implement security measures while partnering with the Cloud Infrastructure team to ensure secure access for employees and partners.

You will report to the IT Operations Technical Lead and contribute to run-books, incident response, and cross-team IT initiatives.

Qualifications

• Experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a large company.
• Knowledge of Entra ID, Azure AD, SSO, MFA, and Conditional Access.

Responsibilities

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, CA, and provisioning.
• Build automation workflows for alerting, monitoring, and reporting to detect threats.
• Manage current and new SaaS platforms (Microsoft 365, Slack, Iru MDM, etc.).
• Deploy security and facility access controls at sites using Avigilon/video monitoring.
• Use EDR/SIEM tools for threat detection and analysis.
• Contribute to IT Operations run-books and knowledge base.
• 3+ years in IT Operations/DevSecOps; 3+ years using Jira for ITSM.
• Configure Cisco Meraki and FortiGate gear (routers, VPNs, LAN/WAN).
• Hands-on with Iru, Intune, or other MDM solutions.
• Experience with Entra, Teams, Slack, Zoom, or Office 365 at a large company.
• Understanding SOC 2 compliance; ISO 27001 or NIST is a plus.

Skills

Microsoft Entra

Network administration

SaaS management

Jira ITSM

Security event management

Intune / MDM

Security training

SOC 2 compliance

Tools

CompTIA Network+

CompTIA Security+

Cisco CCNA

AZ-104

SC-300

MDM solutions (Intune, Iru MDM)

Job description

MISUMI Americas, a division of MISUMI Group, is seeking an IT Operations Support Technician to keep the technology running for the company. You will administer Microsoft Entra ID, manage SaaS platforms, and implement security measures while partnering with the Cloud Infrastructure team to ensure secure access for employees and partners.

You will report to the IT Operations Technical Lead and contribute to run-books, incident response, and cross-team IT initiatives.