IT Support & Cloud Access Specialist

United Performance Metals, Inc.; Hebron Estates (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

United Performance Metals, Inc. is seeking an IT Associate to provide frontline technical support and assist in administering the organization’s technology systems, including user accounts, Microsoft 365, and cloud services.

You will help with hardware deployment, software licensing, asset inventories, and collaborate with internal teams and the MSP to maintain secure operations. You will participate in IT operations, cybersecurity initiatives, and support essential business applications and ERP

Responsibilities

• Create, modify, and disable user accounts within Microsoft 365, Azure Active Directory (Entra ID), and business applications.
• Assign and manage software licenses, permissions, and security groups.
• Support employee onboarding and offboarding activities.
• Maintain user access records and support compliance requirements.
• Provide first-level support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Document and track support requests through established processes.
• Escalate complex issues to senior IT staff or external providers.
• Configure and deploy company computers and mobile devices.
• Maintain IT asset inventories and software licensing records.
• Manage approved software lists and assist with software standardization efforts.
• Install, update, and troubleshoot business software applications.
• Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Azure Active Directory administration and access management.
• Support multi-factor authentication and security controls.
• Help maintain cloud-based collaboration and productivity environments.

Job description

United Performance Metals, Inc. is seeking an IT Associate to provide frontline technical support and assist in administering the organization’s technology systems, including user accounts, Microsoft 365, and cloud services.

You will help with hardware deployment, software licensing, asset inventories, and collaborate with internal teams and the MSP to maintain secure operations. You will participate in IT operations, cybersecurity initiatives, and support essential business applications and ERP