Security Solutions Project Coordinator

Pavion Corp; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Pavion Corp in Louisville, KY is seeking a Project Coordinator to join our security group. You will respond to end-user issues via phone and email, provide instruction, and coordinate security projects including CCTV systems.

The role requires 2+ years in customer service or dispatch, strong multitasking and documentation skills, and the ability to manage schedules and budgets. Office-based position with exposure to field operations.

Qualifications

• High School Diploma
• 2+ years of customer service, dispatch and/or tech support experience
• Experience navigating ticketing systems
• Experience managing schedules
• Strong multitasking and documentation skills
• Detail oriented and analytic problem solving

Responsibilities

• Respond to end user/customer‑reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non‑warranty ownership of all billable items and services incurred to complete a service scope

Skills

Customer service

Dispatch

Tech support

Multitasking

Documentation

Analytical thinking

Mechanical aptitude

Communication

Education

High School Diploma

Tools

Ticketing system

Scheduling software

Job description

Pavion Corp in Louisville, KY is seeking a Project Coordinator to join our security group. You will respond to end-user issues via phone and email, provide instruction, and coordinate security projects including CCTV systems.

The role requires 2+ years in customer service or dispatch, strong multitasking and documentation skills, and the ability to manage schedules and budgets. Office-based position with exposure to field operations.