Security Project Coordinator: CCTV & System Solutions

Firecom Inc.; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Pavion in Louisville, KY is seeking a Project Coordinator to join our security business unit. You will respond to customer issues via phone and email, help coordinate security projects such as CCTV installations, and ensure timely care within defined scopes.

The role requires strong multitasking, documentation, and analytic problem solving. You will manage data in workflow systems, track costs and billable items, and work closely with onsite teams to meet deadlines.

Qualifications

• High School Diploma required.
• 2+ years of customer service, dispatch and/or tech support experience.

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email.
• Determine the appropriate course of action and follow through to ensure resolution.
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope.
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request.
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope.

Skills

Customer service

Dispatch

Tech support

Communication

Problem solving

Detail oriented

Time management

Education

High School Diploma

Tools

Ticketing system

Job description

Pavion in Louisville, KY is seeking a Project Coordinator to join our security business unit. You will respond to customer issues via phone and email, help coordinate security projects such as CCTV installations, and ensure timely care within defined scopes.

The role requires strong multitasking, documentation, and analytic problem solving. You will manage data in workflow systems, track costs and billable items, and work closely with onsite teams to meet deadlines.