Operations Support Associate

Firecom Inc; Louisville (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion in Louisville, KY is seeking an Operations Support Associate to join its security business unit. The role involves installing, testing, and maintaining computer hardware and software to ensure reliable operations across security systems, CCTV, and related technologies.

You will troubleshoot issues, train users, and support procurement decisions. The position requires at least a high school diploma and 2+ years in service desk or customer service, with strong problem-solving and

Qualifications

• High School Diploma or equivalent required.
• 2+ years of Service Desk/Help Desk experience.
• At least 2 years customer service experience.
• Some knowledge in IT.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information to non-technical employees.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to prioritize and manage tasks in a high-pressure environment.
• Strong customer-service orientation and interpersonal skills.

Responsibilities

• Install, modify, test, and repair computer hardware, software, and related systems to ensure reliable, secure operations.
• Troubleshoot technical and process issues and support CCTV and computer components.
• Consult with users to assess hardware/software needs and assist with program compatibility decisions.
• Test and document hardware and software updates to meet established standards.
• Prepare user materials and train users through in-person and digital resources, staying current on emerging technologies.

Skills

Customer service

Troubleshooting

IT knowledge

Communication skills

Software maintenance

Time management

Education

High School Diploma

Job description

Security Source (A Pavion Company)
Louisville, KY 40299, USA

Description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more atwww.pavion.com

Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit.

Primary Responsibilities:

• Responsible for installing, modifying, testing, and making minor repairs to computer hardware, software, and related systems to ensure reliable and secure operations.
• Support calls by troubleshooting technical and process issues, tests and maintains system functionality, including CCTV and computer components, and installs software and applications that support efficient workflows.
• Consults with users to assess hardware and software needs, evaluates compatibility of new programs and equipment, and gathers data to support technical purchasing decisions.
• Confirming program objectives by testing and adjusting component settings against established standards, installing and testing products to verify proper performance, and documenting all hardware and software updates.
• Preparing user reference materials, training users through in-person sessions and digital learning resources, and staying current on emerging technologies through ongoing professional development.

Basic Qualifications:

• High School Diploma
• 2+ years of Service Desk/Help Desk experience
• At least 2 years customer service experience
• Some knowledge in IT
• Excellent problem-solving and troubleshooting skills
• The ability to communicate technical information in an accessible manner to non-technical employees
• Software maintenance and testing capability
• Basic knowledge of networking principles and operating systems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer-service focus
• Hands-on problem-solving ability
• Works with customers and has excellent customer service skills
• Collaborates with managers and service technicians has strong inter-personal skills
• Demonstrates time management, problem-solving, and organization skills

Pay Range: The hourly pay range for this position is $20.00-$25.00 per hour . The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.