Security Service Technician

Pavion Corp; Ashland (VA); On-site; USD 34,440 - 55,104; Full time

Job summary

Pavion Corp in Ashland, VA seeks a Security Service Technician to install, troubleshoot, and maintain advanced security systems across client sites. The role emphasizes customer service, documentation, and multi-technology integration, with on-site service and escalation as needed.

You will work with Brivo, Avigilon, Genetec, Bosch, and other platforms; respond to issues quickly; coordinate with other technicians to ensure minimal downtime and high-quality service delivery.

Qualifications

• 3-5 years of experience in a similar technical role.
• Advanced experience with electronic security systems.
• Experience supporting multi-platform access control and video systems.
• Strong understanding of networking fundamentals and system integration.
• Ability to manage complex service calls independently.
• Strong documentation, communication, and organizational skills.

Responsibilities

• Perform advanced troubleshooting and resolution of security system issues.
• Serve as a technical escalation point for complex service calls.
• Support access control, video surveillance, and integrated security systems.
• Maintain accurate and detailed service documentation.
• Ensure high first-time resolution rates and minimal system downtime.
• Provide professional customer communication and support.
• Assist and support other technicians as needed

Skills

Networking fundamentals

Documentation

Communication

Organizational skills

Independent worker

Customer service

Education

High School Diploma or GED

Associates degree

Tools

Electrical test equipment

AV equipment

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more atwww.pavion.com

Pavion and our family of companies are seeking a talented and motivated Security Service Technician to join integration business unit.

Primary Responsibilities:

• Perform advanced troubleshooting and resolution of security system issues
• Serve as a technical escalation point for complex service calls
• Support access control, video surveillance, and integrated security systems
• Maintain accurate and detailed service documentation
• Ensure high first-time resolution rates and minimal system downtime
• Provide professional customer communication and support
• Assist and support other technicians as needed

Basic Qualifications:

• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role
• Advanced experience with electronic security systems
• Preferred Platform Experience: Brivo, Avigilon, Verkada, C*CURE, Genetec, Bosch, Responder 5, Atles IED, Notifier, Ascom
• Experience supporting multi-platform access control and video systems
• Strong understanding of networking fundamentals and system integration
• Ability to work independently and manage complex service calls
• Strong documentation, communication, and organizational skills

Preferred Qualifications:

• Associates degree
• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

Salary: $25-40 per hour, depending on experience.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.