IT Operations & Support Coordinator

Utah Legal Services; Salt Lake City (UT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Utah Legal Services in Salt Lake City seeks an IT Operations Coordinator to support staff, offices, and technology across locations and remote work. You will act as the liaison with the external IT provider and manage hardware, accounts, and documentation.

You will handle onboarding/offboarding, device management, and technology projects, emphasizing customer service and clear communication to help employees use technology confidently.

Qualifications

• Associate degree in Information Technology, Computer Science, Business Administration, or a related field; equivalent combination of education and experience may be considered.
• 2+ years experience providing technology support, IT coordination, or technology operations.
• Working knowledge of common office technology, including Windows computers, Microsoft 365 applications, videoconferencing platforms, printers, and related equipment.
• Exceptional customer service and interpersonal skills and ability to communicate technical concepts in clear, non-technical language.
• Strong organizational skills and attention to detail, particularly in tracking equipment, requests, deadlines, and records.
• Ability to troubleshoot basic problems and recognize when an issue requires escalation.
• Experience working in a nonprofit, legal services, healthcare, or mission-driven organization preferred.

Responsibilities

• Provide frontline technology support to staff across multiple office locations and remote environments.
• Coordinate help desk requests and serve as an escalation point for employee technology needs.
• Troubleshoot hardware, software, mobile devices, printers, and VPN connectivity issues.
• Install, configure, and maintain employee workstations, peripherals, and related equipment.
• Coordinate resolution of technology issues and monitor service levels with the external IT provider.
• Assist with planning, implementation, and maintenance of technology systems and infrastructure.

Skills

Customer service

Problem solving

Communication

Organization

Troubleshooting

IT support

Windows

Microsoft 365

VPN

Teams

SharePoint

Power Automate

Airtable

Education

Associate degree or equivalent in IT/CS/BA

Tools

Teams

SharePoint

Outlook

Planner

Power Automate

Airtable

Job description

Utah Legal Services in Salt Lake City seeks an IT Operations Coordinator to support staff, offices, and technology across locations and remote work. You will act as the liaison with the external IT provider and manage hardware, accounts, and documentation.

You will handle onboarding/offboarding, device management, and technology projects, emphasizing customer service and clear communication to help employees use technology confidently.