IT Operations & Security Support Specialist

Arsenault; Los Angeles (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading e-commerce company is seeking a Technical Support Specialist to join their IT Operations team. In this role, you will provide technical assistance on hardware and software issues while ensuring that the company's service level agreements are met. The ideal candidate is a proactive problem solver with excellent communication skills and a desire to grow. You will handle a range of technical challenges, from desktop support to managing enterprise applications, all within a supportive and innovative work environment.

Qualifications

• Basic experience in desktop support or similar.
• Intermediate to advanced experience with Windows 10, MacOS, and iOS.
• Experience in a remote workforce environment.

Responsibilities

• Serve as the initial contact for technical assistance on hardware and software issues.
• Manage a subset of internal enterprise SaaS applications.
• Ensure all issues are logged and updated in the ticket system.

Skills

Excellent verbal and written communication

Problem solving

Proactive initiative

Team player

Strong interpersonal abilities

Organizational skills

Education

Bachelors degree or equivalent work experience (Computer Science, Information Technology, Engineering, or related field)

Tools

Windows 10

MacOS

Microsoft 365

Job description

A leading e-commerce company is seeking a Technical Support Specialist to join their IT Operations team. In this role, you will provide technical assistance on hardware and software issues while ensuring that the company's service level agreements are met. The ideal candidate is a proactive problem solver with excellent communication skills and a desire to grow. You will handle a range of technical challenges, from desktop support to managing enterprise applications, all within a supportive and innovative work environment.