IT Operations Specialist - Biotech Startup, Onsite CA

CLS Connect; San Francisco (CA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Annual Bonus

Equity

Job summary

CLS Connect in Redwood City, CA is seeking an IT Operations Specialist to join our growing team. This hands-on role partners with the Senior Director of IT to support employees and scale our technology infrastructure in a fast-paced startup environment.

You will own onboarding/offboarding, endpoint and asset management, SaaS administration, identity and access controls, security/compliance activities, and cross-functional process improvements with IT, People Ops, Finance and Facilities.

Qualifications

• Experience in IT operations/support roles in regulated industries is a plus.
• Startup/high-growth experience is preferred.
• Strong communication and customer service orientation.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support requests.
• Onboard and offboard employees, provisioning/deprovisioning user accounts.
• Manage endpoint inventory, assets, and lifecycle management.
• Administer SaaS apps and user access; assist with IAM processes.
• Maintain documentation, SOPs, and knowledge resources.
• Support security initiatives, audits, and compliance activities.
• Identify opportunities to improve workflows and automate processes.

Skills

IT Operations

Customer service

Troubleshooting

Education

Bachelor of Science in Computer Science or Information Systems

Tools

Google Workspace

Microsoft 365

Slack

Zoom

SaaS platforms

Job description

CLS Connect in Redwood City, CA is seeking an IT Operations Specialist to join our growing team. This hands-on role partners with the Senior Director of IT to support employees and scale our technology infrastructure in a fast-paced startup environment.

You will own onboarding/offboarding, endpoint and asset management, SaaS administration, identity and access controls, security/compliance activities, and cross-functional process improvements with IT, People Ops, Finance and Facilities.