IT Support Specialist

Clarke Consulting -- IT Consulting for Biotech and Startup Communities; South San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Competitive pay

Health benefits

401k

Small business environment

Friendly client base

Job summary

Clarke Consulting -- IT Consulting for Biotech and Startup Communities is seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry. This is a full-time position, onsite only, with travel to client sites mostly in San Francisco and San Mateo Counties, typically within a 20‑minute drive from SFO.

Preference is given to applicants with a Bachelor's Degree from a 4 year college.

Qualifications

• Bachelor's degree preferred.
• Strong customer service and people skills.
• Comfortable working with desktops/laptops, mobile devices and common software like Microsoft Office.

Responsibilities

• Front-line IT support in-person and via email/phone/Zoom/Slack.
• Laptop setups and onboarding/training.
• User account administration and audits.
• Specify computer hardware and software for purchase.
• Security and management software deployment.
• General troubleshooting and problem resolution.

Skills

Customer service

People skills

Team collaboration

Communication

Education

Bachelor's degree

Tools

Windows

macOS

Office software

Server platforms

Job description

We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry.

Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport.

Preference is given to applicants with a Bachelor's Degree from a 4 year college.

Job Requirements

This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead.

Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office.

Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware.

• Front-line support – resolution of customer support issues in-person and by email/phone/zoom/slack/etc.
• laptop setups and onboarding/training
• user account administration and audits
• specifying computer hardware and software for purchase
• security and management software deployment
• General troubleshooting/problem resolution

• flexible (even part time) schedule
• excellent compensation
• health benefits
• 401k
• a relaxed small business environment
• a friendly client base