IT Operations Specialist – 24/7 Network Support

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Thirteen paid holidays annually

Paid vacation leave annually

Paid personal leave annually

Paid sick leave annually (PEF)

Professional leave for development

Health insurance options

Dental and vision benefits

Public Service Loan Forgiveness (PSLF)

Job summary

NYS Office of Information Technology Services provides operational support to state agencies on a 24x7x365 basis. The role focuses on resolving network outages, coordinating with end-users and ITS specialists, and monitoring during equipment maintenances to ensure timely resolutions.

Applicants must meet the NYS minimum qualifications for information technology roles, and employment requires New York State residency within six months of hiring.

Qualifications

• Bachelor's or higher with 15 CS credit hours or 60 credit hours incl. CS and 1 year IT experience; or 2 years IT experience.

Responsibilities

• Ensuring break/fix resolution to state network outages/troubles.
• Engaging with end-users, ITS specialists, and vendors to resolve issues.
• Monitoring and acting during maintenances (vendor circuits, building power, equipment maintenance).
• Creating and maintaining proper work notes in Incidents and Change Requests; ensuring escalation and reporting.

Education

Bachelor's degree with CS credits or 60 credit hours incl. CS and 1 year IT experience or 2 years IT experience

Job description

NYS Office of Information Technology Services provides operational support to state agencies on a 24x7x365 basis. The role focuses on resolving network outages, coordinating with end-users and ITS specialists, and monitoring during equipment maintenances to ensure timely resolutions.

Applicants must meet the NYS minimum qualifications for information technology roles, and employment requires New York State residency within six months of hiring.