Information Technology Specialist 2 (Hourly)

NYS Office of Information Technology Services; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

The NYS Office of Information Technology Services seeks qualified applicants for a position providing critical operational support to state agencies on a 24x7x365 basis. Duties include resolving outages, coordinating with end-users and vendors, and maintaining thorough work notes and escalation processes.

Minimum qualifications require a bachelor’s degree with CS credits or equivalent IT experience. Appointment is contingent on NY residency within six months and may involve security clearances

Qualifications

• Minimum qualifications include a bachelor's or higher-level degree with CS credits or related IT experience.
• May require 1 year of information technology experience or 2 years IT experience as an alternative.

Responsibilities

• Provide 24x7x365 operational support to state agencies.
• Resolve break/fix outages and engage with end-users, ITS specialists, and vendors.
• Monitor maintenance activities and escalate/report to management as needed.

Education

Bachelor's degree or higher with CS credits/experience, or 60+ credit hours with CS + 1 year IT, or 2 years IT experience

Job description

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but are not limited to, the following:

• Ensuring break/fix resolution to all state network outages/troubles.
• Engaging with end‑users, ITS specialists, and vendors as appropriate to ensure resolution.
• Monitoring and taking appropriate actions during maintenances, such as vendor circuit maintenance, building power maintenance, equipment maintenance, etc.
• Creating and maintaining proper work notes in ticket Incidents and Change Request and; Ensuring proper escalation and reporting to management.

Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but are not limited to, the following:

• Ensuring break/fix resolution to all state network outages/troubles.
• Engaging with end‑users, ITS specialists, and vendors as appropriate to ensure resolution.
• Monitoring and taking appropriate actions during maintenances, such as vendor circuit maintenance, building power maintenance, equipment maintenance, etc.
• Creating and maintaining proper work notes in ticket Incidents and Change Request and; Ensuring proper escalation and reporting to management.

Minimum Qualifications

A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.

Please Note

Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

Appointment to this position is not final until all agency approvals have been granted.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.