Information Technology Specialist 2 (Hourly)

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Thirteen paid holidays annually

Paid vacation leave annually

Paid personal leave annually

Paid sick leave annually (PEF)

Professional leave for development

Health insurance options

Dental and vision benefits

Public Service Loan Forgiveness (PSLF)

Job summary

NYS Office of Information Technology Services provides operational support to state agencies on a 24x7x365 basis. The role focuses on resolving network outages, coordinating with end-users and ITS specialists, and monitoring during equipment maintenances to ensure timely resolutions.

Applicants must meet the NYS minimum qualifications for information technology roles, and employment requires New York State residency within six months of hiring.

Qualifications

• Bachelor's or higher with 15 CS credit hours or 60 credit hours incl. CS and 1 year IT experience; or 2 years IT experience.

Responsibilities

• Ensuring break/fix resolution to state network outages/troubles.
• Engaging with end-users, ITS specialists, and vendors to resolve issues.
• Monitoring and acting during maintenances (vendor circuits, building power, equipment maintenance).
• Creating and maintaining proper work notes in Incidents and Change Requests; ensuring escalation and reporting.

Education

Bachelor's degree with CS credits or 60 credit hours incl. CS and 1 year IT experience or 2 years IT experience

Job description

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but are not limited to, the following:

• Ensuring break/fix resolution to all state network outages/troubles.
• Engaging with end‑users, ITS specialists, and vendors as appropriate to ensure resolution.
• Monitoring and taking appropriate actions during maintenances, such as vendor circuit maintenance, building power maintenance, equipment maintenance, etc.
• Creating and maintaining proper work notes in ticket Incidents and Change Request and; Ensuring proper escalation and reporting to management.

Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but are not limited to, the following:

• Ensuring break/fix resolution to all state network outages/troubles.
• Engaging with end‑users, ITS specialists, and vendors as appropriate to ensure resolution.
• Monitoring and taking appropriate actions during maintenances, such as vendor circuit maintenance, building power maintenance, equipment maintenance, etc.
• Creating and maintaining proper work notes in ticket Incidents and Change Request and; Ensuring proper escalation and reporting to management.

Minimum Qualifications

A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.

Please Note

Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

Appointment to this position is not final until all agency approvals have been granted.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.