IT Operations Service Delivery

HP; New York (NY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability保险

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

4-12 weeks fully paid parental leave

13 paid holidays

15 days paid time off (US benefits)

Job summary

Hewlett Packard Co. in New York seeks an IT Operations professional to monitor systems, detect performance issues, and resolve technical problems using established protocols to ensure customer satisfaction.

This role conducts routine installations and configurations, executes scripted change management activities, and supports incident, change, and problem management processes while aligning work with department strategy and maintaining data confidentiality.

Qualifications

• High School Diploma or GED; 4+ years of related work experience.
• Experience in maintenance, quality, or a related field.
• Familiarity with incident, change, and problem management processes.

Responsibilities

• Monitor systems to detect performance issues and resolve problems per established protocols.
• Identify incident trends for escalation within strict timeframes.
• Perform routine installations and configurations per standard protocols.
• Respond to service, product, and customer inquiries to maintain satisfaction.
• Execute scripted change management activities in compliance with processes.
• Maintain daily production goals and meet contract-required response times.
• Collaborate with teams to improve operations and standardize processes globally.
• Ensure data confidentiality and support business processes with judgment.
• Complete process-oriented tasks and share technical information.
• Identify and solve varied problems with forward planning.

Skills

Agile Methodology

Amazon Web Services

DevOps

IT Service Management

Project Management

Linux

Microsoft Azure

Technical Support

Data Analysis

Education

High School Diploma/GED or equivalent experience

Tools

SAP Applications

Job description

IT Operations Service Delivery Description - Job Summary

This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

Responsibilities

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Impact and Scope

Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Minimum Qualifications

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. 4+ years of related work experience, preferably in maintenance, quality, or a related field.

Knowledge and Skills Required

Agile Methodology Amazon Web Services Auditing Automation Business Process Business Requirements Change Management Computer Science Data Analysis DevOps Finance Information Systems Information Technology Infrastructure Library IT Service Management Linux Microsoft Azure Project Management SAP Applications Scrum (Software Development) Technical Support

Cross-Org Skills Required

Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The pay range for this position is $24 to $34 USD per hour (applies to United States of America candidates only). Pay varies by work location, job- related knowledge, skills, and experience. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Services Schedule - Full time Shift - Shift 1, 0% premium (United States of America) Travel - 25% Relocation - No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.

Company Culture

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together.

Privacy, Terms of Use, and Accessibility

Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP. Learn more

Support

Having trouble with this page or with applying to a role? Click here to submit a request for support.