Information Technology Support Specialist

JobSquad Florida; Lakeland (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

JobSquad Florida is seeking an IT Support Specialist to maintain Windows environments, Microsoft 365, and warehouse technology. The role emphasizes proactive problem solving and strong customer service to prevent issues from impacting operations.

You'll handle desktops, laptops, printers, networking, and end-user devices, document requests, and coordinate with vendors/ MSPs while ensuring asset management and security practices across the organization.

Qualifications

• Hands-on experience supporting Windows environments, Microsoft 365, warehouse technology, networking, and end-user computing devices.
• Strong troubleshooting skills and excellent customer service abilities.
• Proactive approach to identifying and resolving technical issues before they impact business operations.

Responsibilities

• Provide support for desktops, laptops, mobile devices, printers, scanners, software, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, upgrade, and replace IT equipment as needed.
• Document support requests and coordinate issue resolution with vendors and MSPs.

Skills

Windows environments

Microsoft 365

Troubleshooting

Customer service

Job description

The ideal candidate has hands-on experience supporting Windows environments, Microsoft 365, warehouse technology, networking, and end-user computing devices. They possess strong troubleshooting skills, excellent customer service abilities, and a proactive approach to identifying and resolving technical issues before they impact business operations.

Key Responsibilities

Technical Support

• Provide support for desktops, laptops, mobile devices, printers, scanners, software, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, upgrade, and replace IT equipment as needed.
• Document support requests and coordinate issue resolution with vendors and MSPs.

Systems & Network Support

• Support LAN/WAN, Wi-Fi, VPN, internet connectivity, and network devices.
• Assist with Active Directory, Microsoft 365, Azure/Entra ID, DNS, DHCP, and user account administration.
• Support virtual servers, Hyper‑V environments, and business‑critical applications.

Warehouse Technology

• Assist with warehouse management systems (WMS), shipping systems, and warehouse network infrastructure.

Security & Asset Management

• Support cybersecurity initiatives, endpoint protection, patch management, and physical security systems.
• Manage employee onboarding/offboarding, account provisioning, and equipment deployment.
• Maintain inventory of hardware, software, licenses, and technology assets.