IT Operations & Security Manager — AI & Internal Platform

Prowess Consulting; Oregon; Hybrid; USD 140,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

Life and disability insurance

Paid time off

Retirement plan

Job summary

Prowess Consulting is seeking an IT Manager to lead internal technology operations and drive security and compliance across the organization. This full-time role can be performed remotely within the United States, with collaboration across teams in the Pacific time zone.

The role includes budget and vendor management, M365 administration, identity and access controls, endpoint management, and overseeing a platform that supports the help desk and IT side of the business.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field highly desired.
• Progressively responsible IT experience.
• Experience managing small teams, vendors, projects, and technical teams.
• Experience supporting corporate IT infrastructure and business applications.
• Experience leading system implementations, migrations, upgrades, and operational improvements.
• Experience with M365 administration, ISO, SOC, and GDPR required.
• Experience implementing generative AI or automation solutions.

Responsibilities

• Leadership of the help desk function for a distributed workforce across two primary sites (Washington, USA and Ahmedabad, India) and remote workers around the world, including service expectations the business can hold us to.
• Microsoft 365 administration: Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview and Defender.
• Identity and access administration: on/offboarding, access changes, group and role design, privileged access controls.
• Endpoint fleet: procurement, build standards, configuration, patching, recovery and disposal.
• Vendors, contracts, licensing and assets: renewals, third-party risk review, and a clear picture of what we own and what it costs.
• Business continuity for internal systems: backup, restore testing, documented recovery expectations.
• Security operations: vulnerability monitoring and remediation, logging, and an incident response process you have rehearsed, not just written.
• Projects and documentation: upgrades, improvement initiatives, and standards that let someone else run this without you.

Skills

Leadership

Vendor management

Security and compliance

Cloud infrastructure

AI tooling familiarity

Education

Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field

Progressively responsible IT experience

Experience managing small teams, vendors, projects, and technical teams

Tools

M365 administration

ISO 27001

SOC 2 Type II

GDPR compliance

Azure

Entra ID

Identity and access management

Job description

Prowess Consulting is seeking an IT Manager to lead internal technology operations and drive security and compliance across the organization. This full-time role can be performed remotely within the United States, with collaboration across teams in the Pacific time zone.

The role includes budget and vendor management, M365 administration, identity and access controls, endpoint management, and overseeing a platform that supports the help desk and IT side of the business.