IT Operations Project Manager: ITSM & Transition Lead

Solomon Page; Orlando (FL); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) matching

Direct deposit

Commuter benefits

Job summary

Solomon Page has an opportunity for a seasoned Project Manager to lead a major operational transition initiative and oversee multiple ITSM projects focused on service reliability and operational excellence. The role emphasizes coordinating cross-functional teams, delivering executive-level reporting, and ensuring governance and continuity across IT operations.

The ideal candidate brings 5+ years of PM/Program Management, solid ITIL/ITSM knowledge, and strong stakeholder communication skills to

Qualifications

• 5+ years of Technical Project or Program Management experience.
• Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
• Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
• Proficiency with ITSM tools (Jira/Jira Service Management/ServiceNow).
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
• Manage multiple Technology Operations and ITSM initiatives simultaneously.
• Drive improvements across Incident, Problem, and Change Management processes.
• Support major incident response activities, reviews, and corrective action tracking.
• Provide executive-level project reporting, risk management, and stakeholder communications.
• Ensure operational continuity through effective planning, prioritization, and governance.

Skills

Stakeholder management

Communication

Project management

ITIL knowledge

Analytical thinking

Education

PMP/ITIL/Scrum certifications

Tools

Jira

Jira Service Management

ServiceNow

Job description

Solomon Page has an opportunity for a seasoned Project Manager to lead a major operational transition initiative and oversee multiple ITSM projects focused on service reliability and operational excellence. The role emphasizes coordinating cross-functional teams, delivering executive-level reporting, and ensuring governance and continuity across IT operations.

The ideal candidate brings 5+ years of PM/Program Management, solid ITIL/ITSM knowledge, and strong stakeholder communication skills to