Project Manager

Solomon Page; Orlando (FL); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) matching

Direct deposit

Commuter benefits

Job summary

Solomon Page has an opportunity for a seasoned Project Manager to lead a major operational transition initiative and oversee multiple ITSM projects focused on service reliability and operational excellence. The role emphasizes coordinating cross-functional teams, delivering executive-level reporting, and ensuring governance and continuity across IT operations.

The ideal candidate brings 5+ years of PM/Program Management, solid ITIL/ITSM knowledge, and strong stakeholder communication skills to

Qualifications

• 5+ years of Technical Project or Program Management experience.
• Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
• Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
• Proficiency with ITSM tools (Jira/Jira Service Management/ServiceNow).
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
• Manage multiple Technology Operations and ITSM initiatives simultaneously.
• Drive improvements across Incident, Problem, and Change Management processes.
• Support major incident response activities, reviews, and corrective action tracking.
• Provide executive-level project reporting, risk management, and stakeholder communications.
• Ensure operational continuity through effective planning, prioritization, and governance.

Skills

Stakeholder management

Communication

Project management

ITIL knowledge

Analytical thinking

Education

PMP/ITIL/Scrum certifications

Tools

Jira

Jira Service Management

ServiceNow

Job description

Our client is looking to fill the role of Project Manager. This role will lead a major operational transition project while managing multiple concurrent IT Service Management (ITSM) initiatives focused on service reliability and operational excellence.

• Pay Rate Range - $50-55/HR on W2

Responsibilities:

• Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
• Manage multiple Technology Operations and ITSM initiatives simultaneously.
• Drive improvements across Incident, Problem, and Change Management processes.
• Support major incident response activities, reviews, and corrective action tracking.
• Provide executive-level project reporting, risk management, and stakeholder communications.
• Ensure operational continuity through effective planning, prioritization, and governance.

Required Qualifications:

• 5+ years of Technical Project or Program Management experience.
• Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
• Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
• Proficiency with Jira, Jira Service Management, ServiceNow, or similar ITSM tools.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications:

• Experience supporting international operational transitions.
• Experience in Technology Operations or Incident Management environments.
• PMP, ITIL Foundation, or Scrum certifications.
• Experience with Power BI or other reporting/dashboard tools.
• French language skills are highly preferred.

The Solomon Page Distinction

• Solomon Page offers a comprehensive benefit program for hourly employees.
• We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

Opportunity Awaits.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.