IT Operations & Onboarding Specialist

RapidFire Safety & Security; St. Louis (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

RapidFire Safety & Security is seeking an IT Systems Coordinator to partner with the Director of IT, MSP, branch personnel, and vendors to deliver reliable, secure technology services across a multi-location environment.

You will coordinate day-to-day IT operations, onboarding/offboarding, asset lifecycle, software subscriptions, and documentation, while providing hands-on support as needed to keep systems running smoothly.

Qualifications

• 2+ years in IT operations, systems administration, or technical support.

Responsibilities

• IT Platform Support: Maintain and support network equipment and user devices; Administer VoIP system; Assist with Microsoft 365, Entra ID, Azure and other SaaS apps.
• Asset Lifecycle Management: Maintain inventory and lifecycle records; Coordinate procurement, deployment and repairs.
• Software & Subscriptions Management: Maintain software inventory and renewals; manage licenses.
• IT Operations & Support Delivery: Coordinate daily IT operations across offices; manage MSP tickets; coordinate with Branch IT Liaisons.
• User Onboarding & Offboarding: Coordinate onboarding/offboarding with HR.
• Documentation & Process Improvement: Develop SOPs, knowledge base articles, system diagrams, and checklists.
• Other Responsibilities: Perform other duties as assigned by the Director of IT.

Skills

IT operations

Systems administration

Technical support

Vendor management

Education

Associate or Bachelor’s degree in Information Technology

Tools

RingCentral

Meraki

Microsoft 365

Entra ID

Azure

Endpoint management

Job description

RapidFire Safety & Security is seeking an IT Systems Coordinator to partner with the Director of IT, MSP, branch personnel, and vendors to deliver reliable, secure technology services across a multi-location environment.

You will coordinate day-to-day IT operations, onboarding/offboarding, asset lifecycle, software subscriptions, and documentation, while providing hands-on support as needed to keep systems running smoothly.