Remote IT Operations Associate — Client Onboarding

Personified Tech; Oregon; Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote work environment

Competitive pay

Healthcare packages contributed to by

Job summary

Personified Tech is seeking an IT Operations Associate to support onboarding, offboarding, and tech procurement for 50–60 clients in a remote setting. You will ensure smooth IT operations by maintaining documentation, playbooks, and workflows while collaborating with client teams across IT, Operations, and HR.

Strong customer service and organization are essential, with a proactive, detail-oriented attitude.

Qualifications

• 2+ years in a customer-facing role.
• Strong organizational and detail-oriented skills.
• Excellent communication with clients via email, Slack and virtual meetings.
• Self-starter and team player with ability to adapt to new systems.

Responsibilities

• Support onboarding, offboarding, and tech procurement for 50–60 clients.
• Maintain IT operations documentation and client Playbooks.
• Improve existing IT operations systems and workflows.
• Coordinate with client staff across IT, Operations and HR.
• Respond to IT operations tickets via email, Slack, and ticketing system.
• Document client requests and track progress to completion.

Skills

Customer service

Operations management

Process improvement

Communication

Team player

Slack

Email

Tools

Slack

Email

Job description

Personified Tech is seeking an IT Operations Associate to support onboarding, offboarding, and tech procurement for 50–60 clients in a remote setting. You will ensure smooth IT operations by maintaining documentation, playbooks, and workflows while collaborating with client teams across IT, Operations, and HR.

Strong customer service and organization are essential, with a proactive, detail-oriented attitude.