Remote IT Operations Associate – Onboarding & Client Success

Personified; United States; Teletrabalho; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work environment

Healthcare packages

Resumo da oferta

Personified is seeking an IT Operations Associate to support day-to-day technology operations for multiple clients, focusing on onboarding, offboarding, and tech procurement. The role is remote and requires strong responsiveness and attention to detail while interacting with client teams via email, Slack, and virtual meetings.

You will help document IT operations procedures, maintain playbooks, and co-facilitate client data security training, reporting to the IT Operations Manager.

Qualificações

• 2+ years of experience in a customer-facing role with strong customer service skills.
• Highly organized, responsive, and detail-oriented.
• Comfortable interacting with clients via email, Slack, and virtual meetings.

Responsabilidades

• Support onboarding, offboarding, and tech procurement for 50–60 clients.
• Maintain IT operations Playbook documentation for each client.
• Improve existing IT operations systems and workflows.
• Coordinate with client staff across IT, Operations and HR for clear communication.

Conhecimentos

Customer service

Client communication

Attention to detail

Operational processes

Ferramentas

Slack

Email

Video conferencing

Descrição da oferta de emprego

Personified is seeking an IT Operations Associate to support day-to-day technology operations for multiple clients, focusing on onboarding, offboarding, and tech procurement. The role is remote and requires strong responsiveness and attention to detail while interacting with client teams via email, Slack, and virtual meetings.

You will help document IT operations procedures, maintain playbooks, and co-facilitate client data security training, reporting to the IT Operations Manager.