Remote IT Operations & Onboarding Specialist

Personified Tech; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work environment

Competitive pay

Healthcare contributed by employer

401K with company match

Cell phone stipend

Learning & development stipend

Job summary

Personified is seeking an IT Operations Associate to support day-to-day tech operations for our client base. This remote role focuses on onboarding, offboarding, and tech procurement, with multiple client touchpoints via email, Slack, and virtual meetings.

You’ll document procedures, improve workflows, and collaborate with client staff across IT, Operations, and HR. A strong customer-service mindset and 2+ years in a similar role are required.

Qualifications

• 2+ years in a customer-facing role
• Strong organizational and detail orientation
• Comfort with email, Slack and virtual meetings

Responsibilities

• Supporting onboarding, offboarding, and tech procurement processes and procedures for 50 to 60 clients.
• Maintaining documentation for IT operations procedures and client playbooks.
• Assisting to improve existing IT operations systems and workflows.
• Collaborating with client staff to ensure clear communication at IT/Operations/HR intersections.
• Responding to IT operations support tickets via email and Slack.
• Documenting client requests to track progress and identify issues.
• Handling ad hoc admin IT requests related to onboarding/offboarding/procurement.
• Co-facilitating client data security training with other staff.
• Performing other duties as needed.

Skills

Customer service

Operational processes

Communication skills

Attention to detail

Tools

Slack

Google Meet

Zoom

Ticketing system

Job description

Personified is seeking an IT Operations Associate to support day-to-day tech operations for our client base. This remote role focuses on onboarding, offboarding, and tech procurement, with multiple client touchpoints via email, Slack, and virtual meetings.

You’ll document procedures, improve workflows, and collaborate with client staff across IT, Operations, and HR. A strong customer-service mindset and 2+ years in a similar role are required.