IT Operations Manager — Secure, Scalable Tech Lead

Brickwork GTM; Minneapolis (MN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Brickwork in Minneapolis, MN is seeking an IT Operations Manager to lead daily IT services, blending hands-on end-user support with strategic ownership of infrastructure, security, and processes.

The role requires 5+ years in IT operations, strong experience with Microsoft 365 and AD/Entra ID, and proven ability to implement scalable IT practices across a growing organization. A hybrid work model and ongoing security/regulatory readiness are key aspects of the position.

Qualifications

• Bachelor's degree in IT or related field, or equivalent experience.
• 5+ years in IT support, systems administration, or IT operations.
• Experience administering Microsoft 365, AD/Entra ID, Windows and Mac devices.
• Hands-on imaging, deployment, and lifecycle management of workstations.
• Strong networking, endpoint security, and IT infrastructure knowledge.
• Excellent troubleshooting, organization, and communication skills.
• Ability to manage multiple priorities with excellent customer service.

Responsibilities

• Lead day-to-day IT operations and provide Tier 2/3 support for end users.
• Ensure timely resolution of hardware, software, network, and application issues.
• Manage workstation deployment, imaging, configuration, maintenance, and lifecycle replacement.
• Maintain IT asset inventory, software licensing, and equipment tracking.
• Develop, maintain, and enforce IT documentation, policies, and SOPs.
• Identify and resolve non-compliance issues.
• Own onboarding/offboarding technology processes and access controls.
• Administer user accounts and access across business systems.
• Continuously improve employee IT experience and streamline processes.
• Oversee relationships with external vendors, MSPs, and InfoSec advisors.
• Coordinate third-party resources for system implementations and migrations.
• Support cybersecurity strategy, policies, and SOC2/ISO readiness.

Skills

IT operations exp

Troubleshooting

Microsoft 365

Entra ID/AD

Win/Mac device mgmt

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Active Directory/Entra ID

Windows device mgmt

Mac device mgmt

Endpoint management tools

Job description

Brickwork in Minneapolis, MN is seeking an IT Operations Manager to lead daily IT services, blending hands-on end-user support with strategic ownership of infrastructure, security, and processes.

The role requires 5+ years in IT operations, strong experience with Microsoft 365 and AD/Entra ID, and proven ability to implement scalable IT practices across a growing organization. A hybrid work model and ongoing security/regulatory readiness are key aspects of the position.