Manager of IT Operations & Infrastructure

PKR; Exton (PA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

401(k) with company match

Generous paid time off

Job summary

PKR is seeking a hands-on IT Operations & Infrastructure leader to unite enterprise technology operations, infrastructure, end-user support, and internal systems. The role drives operational excellence while building a scalable, resilient IT organization, with hybrid work based in the Philadelphia suburbs.

You will lead a high-performing team, shape long-term infrastructure strategy, and partner with security and engineering to ensure secure, reliable technology operations across the company.

Qualifications

• 10+ years of progressive IT leadership experience.
• 5+ years in director-level or senior leadership roles.
• Experience leading IT operations within high-growth SaaS/cloud-native environments.
• Strong expertise in cloud infrastructure, networking, endpoint management, identity management, and enterprise applications.
• Proven experience building and leading high-performing technical teams.
• Experience managing vendors, budgets, licensing, and procurement.
• Strong project management, communication, and cross-functional collaboration skills.
• Experience with Microsoft 365, Google Workspace, Okta, Jamf, Intune, AWS, Azure, or similar platforms.

Responsibilities

• Lead IT strategy, infrastructure operations, endpoint management, collaboration platforms, and enterprise applications.
• Mentor the IT team while fostering accountability and continuous improvement.
• Oversee help desk operations and end-user support to deliver an outstanding employee experience.
• Drive automation, scalability, and operational maturity across technology systems and processes.
• Manage vendor relationships, software licensing, hardware procurement, and IT budgets.
• Develop and maintain business continuity, disaster recovery, and operational resilience programs.
• Partner with security and engineering teams to support secure and reliable technology operations.
• Establish KPIs, reporting, and operational metrics for the IT organization.
• Serve as a trusted advisor to executive leadership on technology strategy and operational initiatives.

Job description

Who Our Client Is

Our client is a growing SaaS organization focused on innovation, operational excellence, and scalable technology solutions. They are committed to creating reliable, modern technology environments that support long-term business growth in a collaborative and fast-moving organization.

What Our Client Needs

Our client is seeking a Manager of IT Operations & Infrastructure to lead enterprise technology operations, infrastructure, end-user support, and internal systems. This leader will drive operational excellence while building a scalable and resilient IT organization.

Who You Are

You are a hands-on IT leader who thrives in fast-paced environments. You combine strategic thinking with technical expertise and enjoy building high-performing teams, improving processes, and delivering exceptional technology experiences for employees.

What You'll Do

In this role, you will oversee day-to-day IT operations while driving long-term infrastructure strategy and operational maturity.

• Lead IT strategy, infrastructure operations, endpoint management, collaboration platforms, and enterprise applications
• Manage and mentor the IT team while fostering accountability and continuous improvement
• Oversee help desk operations and end-user support to deliver an outstanding employee experience
• Drive automation, scalability, and operational maturity across technology systems and processes
• Manage vendor relationships, software licensing, hardware procurement, and IT budgets
• Develop and maintain business continuity, disaster recovery, and operational resilience programs
• Partner with security and engineering teams to support secure and reliable technology operations
• Establish KPIs, reporting, and operational metrics for the IT organization
• Serve as a trusted advisor to executive leadership on technology strategy and operational initiatives

This role includes leadership responsibilities across the IT organization and requires the ability to manage multiple priorities in a fast-paced SaaS environment. This position is hybrid and based in the Philadelphia suburbs.

What You'll Need

• 10 years of progressive IT leadership experience
• 5 years in a director-level or senior leadership role
• Experience leading IT operations within a high-growth SaaS or cloud-native organization
• Strong expertise in cloud infrastructure, networking, endpoint management, identity management, and enterprise applications
• Proven experience building and leading high-performing technical teams
• Experience managing vendors, budgets, licensing, and technology procurement
• Strong project management, communication, and cross-functional collaboration skills
• Experience with Microsoft 365, Google Workspace, Okta, Jamf, Intune, AWS, Azure, or similar platforms preferred
• Experience supporting remote or hybrid work environments preferred
• Experience helping organizations scale or supporting M&A integration is a plus

What They Offer

• Opportunity to shape and scale enterprise IT operations
• High-impact leadership role with executive visibility
• Collaborative and fast-moving work environment
• Comprehensive benefits package
• Medical, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and company holidays
• Professional development and career growth opportunities

Equal Opportunity Statement

Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual - regardless of background - feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited.

Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.