IT Operations Leader (MSP/MSSP) – Hybrid, Growth & Cybersecurity

Talent Harbor; Burbank (CA); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Professional training & certifications

Job summary

Talent Harbor in Burbank, CA is hiring an IT Operations Manager to lead a growing MSP/MSSP operations team. You will oversee service delivery, build KPIs, and partner with executive leadership to scale cybersecurity offerings.

The role requires 5+ years in MSP/MSSP environments, strong IT infrastructure and cybersecurity knowledge, and a path from onsite onboarding to a 3-day onsite/2-day remote schedule. Competitive compensation and bonus offered.

Qualifications

• 5+ years of leadership and operations experience in an MSP/MSSP environment.
• Strong technical knowledge of IT infrastructure, cybersecurity, and managed services.
• Proven experience leading technical teams and improving service delivery.
• Decision-making and collaboration with executive leadership.
• Onsite in Burbank during onboarding with a 3-day onsite / 2-day remote schedule.

Responsibilities

• Lead and develop a team of IT technicians and dispatch professionals.
• Oversee managed services delivery, technical operations, and project execution.
• Identify operational gaps, improve processes, and establish accountability.
• Develop KPIs, dashboards, and performance standards.
• Coach technical professionals and create opportunities for career growth.
• Support the expansion of cybersecurity and compliance-focused services.

Skills

Leadership

Operations management

MSP/MSSP experience

IT infrastructure

Cybersecurity knowledge

KPI dashboards

Job description

Talent Harbor in Burbank, CA is hiring an IT Operations Manager to lead a growing MSP/MSSP operations team. You will oversee service delivery, build KPIs, and partner with executive leadership to scale cybersecurity offerings.

The role requires 5+ years in MSP/MSSP environments, strong IT infrastructure and cybersecurity knowledge, and a path from onsite onboarding to a 3-day onsite/2-day remote schedule. Competitive compensation and bonus offered.