Information Technology Operations Manager

Talent Harbor; Burbank (CA); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Professional training & certifications

Job summary

Talent Harbor in Burbank, CA is hiring an IT Operations Manager to lead a growing MSP/MSSP operations team. You will oversee service delivery, build KPIs, and partner with executive leadership to scale cybersecurity offerings.

The role requires 5+ years in MSP/MSSP environments, strong IT infrastructure and cybersecurity knowledge, and a path from onsite onboarding to a 3-day onsite/2-day remote schedule. Competitive compensation and bonus offered.

Qualifications

• 5+ years of leadership and operations experience in an MSP/MSSP environment.
• Strong technical knowledge of IT infrastructure, cybersecurity, and managed services.
• Proven experience leading technical teams and improving service delivery.
• Decision-making and collaboration with executive leadership.
• Onsite in Burbank during onboarding with a 3-day onsite / 2-day remote schedule.

Responsibilities

• Lead and develop a team of IT technicians and dispatch professionals.
• Oversee managed services delivery, technical operations, and project execution.
• Identify operational gaps, improve processes, and establish accountability.
• Develop KPIs, dashboards, and performance standards.
• Coach technical professionals and create opportunities for career growth.
• Support the expansion of cybersecurity and compliance-focused services.

Skills

Leadership

Operations management

MSP/MSSP experience

IT infrastructure

Cybersecurity knowledge

KPI dashboards

Job description

We're Hiring: IT Operations Manager (MSP/MSSP) | Burbank, CA

$120K–$125K Base + Annual Bonus

Burbank, CA | Hybrid After Initial Onsite TraininG

Are you an experienced MSP/MSSP leader who knows how to build strong technical teams, improve service delivery, and turn operational challenges into measurable results?

We're partnering with an established, growth-oriented IT services company expanding into cybersecurity and managed security services, looking for an IT Operations Manager to join its leadership team.

This is an opportunity to take ownership of technical operations, work directly with executive leadership, and make a real impact on how the business operates and grows.

What You'll Do:

• Lead and develop a team of IT technicians and dispatch professionals.
• Oversee managed services delivery, technical operations, and project execution.
• Identify operational gaps, improve processes, and establish accountability.
• Develop KPIs, dashboards, and performance standards.
• Coach technical professionals and create opportunities for career growth.
• Support the expansion of cybersecurity and compliance-focused services.

What We're Looking For:

• 5+ years of leadership and operations experience in an MSP/MSSP environment.
• Strong technical knowledge of IT infrastructure, cybersecurity, and managed services.
• Proven experience leading technical teams and improving service delivery.
• Confidence to make decisions, solve problems, and collaborate with executive leadership.
• Ability to work onsite in Burbank during onboarding, followed by a 3-day onsite / 2-day remote schedule.

What You'll Get:

• $120K–$125K base salary, with flexibility up to $130K for exceptional candidates
• Estimated $5K–$9K annual performance bonus
• Employer-paid medical, dental, and vision coverage (plan terms apply)
• 401(k) with up to 4.5% employer match after one year
• Paid professional training and certifications
• A collaborative team and the opportunity to help shape the company's futurE

Ready to lead, improve, and grow?