MSP Operations Manager - Lead Service Delivery & Growth

GDI Infotech; Corona (CA); On-site; USD 85,000 - 105,000; Full time

Job summary

A professional services company in California seeks an Operations Manager to oversee daily operations in its MSP business. This role focuses on service delivery, staff management, and continuous improvement. Ideal candidates will have experience in operations management within IT services and possess strong leadership and communication skills. The position offers a salary range of $85,000 to $105,000.

Qualifications

• Proven experience in an Operations Manager or Service Delivery Manager role within an MSP or IT services company.
• Strong understanding of MSP tools and ITIL frameworks.
• Excellent leadership, communication, and client relationship skills.

Responsibilities

• Oversee day-to-day MSP operations across various teams.
• Monitor SLAs and KPIs to ensure timely resolutions.
• Define and implement SOPs for service delivery.

Skills

Leadership

Client relationship management

Analytical skills

Problem-solving

Tools

PSA tools

RMM tools

Job description

A professional services company in California seeks an Operations Manager to oversee daily operations in its MSP business. This role focuses on service delivery, staff management, and continuous improvement. Ideal candidates will have experience in operations management within IT services and possess strong leadership and communication skills. The position offers a salary range of $85,000 to $105,000.