Tech Operations Leader — MSP Service Delivery

Huntington Technology Inc; Bingham Farms (MI); Presencial; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Resumo da oferta

Huntington Technology Inc. is a growing MSP seeking a seasoned leader to run the technical engine and protect leadership from firefighting.

You will own service delivery, governance, and the operational layer, absorbing chaos, building scalable systems, and raising team capability to enable growth. Based in Michigan, this in-office role reports to the leadership team and guides the Service Desk and Technical Delivery Managers, while collaborating with Customer Success and the broader leadership

Qualificações

• 10+ years of MSP experience required.
• 4+ years leading service delivery roles.
• Proven ability to run accountability systems: KPIs, standards enforcement, and performance conversations.
• Strong troubleshooting across AD, Microsoft 365, identity, endpoint/security concepts, backup/BCDR, and core networking fundamentals.

Responsabilidades

• Own service delivery performance through scorecards, KPIs, meeting rhythm, and accountability.
• Establish and enforce escalation paths, with you as the final internal stop before leadership involvement.
• Provide technical guidance when teams are stuck; drive root-cause thinking and repeat-issue elimination.
• Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking fundamentals).
• Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
• Improve onboarding efficiency and consistency through process, ownership, and documentation quality.
• Build team capability through coaching, training cadence, and performance management.

Conhecimentos

MSP leadership

Service delivery

KPIs governance

Technical credibility

Ferramentas

AD & Microsoft 365

Identity

Endpoint security

Backup/BCDR

Networking fundamentals

Descrição da oferta de emprego

Huntington Technology Inc. is a growing MSP seeking a seasoned leader to run the technical engine and protect leadership from firefighting.

You will own service delivery, governance, and the operational layer, absorbing chaos, building scalable systems, and raising team capability to enable growth. Based in Michigan, this in-office role reports to the leadership team and guides the Service Desk and Technical Delivery Managers, while collaborating with Customer Success and the broader leadership