IT Operations Leader: 365 Security & Compliance

Citadel Electric Group, Inc.; Kansas City (MO); On-site; USD 100,000 - 140,000; Full time

Job summary

Citadel Electric Group, Inc. is seeking an IT Operations Manager to lead the performance, security, and improvement of technology across its 250+ employee electrical contracting business serving commercial, industrial, and federal markets.

The role requires hands-on depth in Microsoft 365 and cybersecurity, with responsibility for supervising the IT team, managing outside vendors, setting standards, and ensuring reliable, secure technology.

Qualifications

• Seven or more years of progressive IT experience, including leading people, vendors, or an internal IT function.
• Clear background check and ability to meet applicable federal customer requirements.
• Strong hands-on experience administering Microsoft 365 in a business environment, with practical depth in Entra ID, Intune, Conditional Access, MFA, Defender, Exchange Online, administrative roles, and endpoint management.
• Experience supervising technical employees and establishing clear service, performance, and documentation expectations.
• Experience managing an MSP or other significant technology vendors and holding them accountable for measurable results.
• A proactive approach — anticipates problems, identifies risks and improvements before they become issues, and follows through without prompting.
• Ability to diagnose difficult technical issues, evaluate and challenge technical recommendations, and explain technical risks and decisions in plain business terms.

Responsibilities

• Own the reliability and responsiveness of Citadel’s IT function, set service expectations, escalation paths, and priorities.
• Lead administration and security of Microsoft 365, including Entra ID, Intune, Conditional Access, MFA, Defender, Exchange Online, Purview, administrative roles, device compliance, logging, and secure administration practices.
• Directly supervise the IT team, set responsibilities, priorities, documentation standards, and performance expectations.
• Own relationships with the MSP and other technology vendors, define scope, expectations, approvals, and documentation standards.
• Set standards for computers, mobile devices, software, licensing, networking, and peripherals; maintain asset inventory and lifecycle plans.
• Own onboarding, role changes, terminations, administrative and privileged accounts, access reviews, and least-privilege access.
• Validate backup, recovery, logging, retention, and continuity capabilities; ensure tested procedures.
• Own cybersecurity operations including incident response, vulnerability management, access governance, risk tracking, and security awareness training.
• Coordinate CMMC Level 2 and NIST SP 800-171 readiness with outside consultants and federal customers, and maintain required documentation and evidence.
• Maintain a practical IT roadmap and manage budgets; promote responsible adoption of Microsoft Copilot, Power Automate, and related capabilities.

Skills

Team Leadership

Vendor Management

Microsoft 365

Cybersecurity Operations

Identity & Access Management

CMMC/NIST Readiness

Tools

Microsoft 365

Entra ID

Intune

Job description

Citadel Electric Group, Inc. is seeking an IT Operations Manager to lead the performance, security, and improvement of technology across its 250+ employee electrical contracting business serving commercial, industrial, and federal markets.

The role requires hands-on depth in Microsoft 365 and cybersecurity, with responsibility for supervising the IT team, managing outside vendors, setting standards, and ensuring reliable, secure technology.