IT Operations Lead - Specialist 2 (24/7 Support)

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

13 paid holidays annually

Paid vacation leave

Public Service Loan Forgiveness (PSLF)

Job summary

NYS Office of Information Technology Services in Albany seeks an Information Technology Specialist 2 to serve as Operational Support Lead within the Emerging Services Dedicated Team. You will act as a primary contact between client NYS agencies and ITS, handling communications, requests, incidents, and project support.

The role involves guiding incidents through lifecycle, maintaining weekly deliverables, coordinating reviews, and advising stakeholders on ITS products and services.

Qualifications

• Open Competitive: a bachelor’s or higher-level degree including or supplemented by 15 semester credit hours in computer science (CS).
• Or a bachelor’s or higher-level degree in any field and one year of IT experience.
• Or 60 semester credit hours including CS and one year of IT experience.
• Or two years of professional IT experience.

Responsibilities

• Act as an external point of contact between client NYS entities and ITS teams.
• Assist with communication, requests, incident management, and project support.
• Document existing processes and identify areas for improvement.
• Lead and facilitate meetings, provide recommendations, identify risks, and create status reports.
• Maintain client profile information and advocate for business impacts and needs.
• Coordinate off-hour testing and support changing workload distribution.

Education

Bachelor's degree + 15 CS credits

Bachelor's degree in any field + 1 year IT experience

60 CS credits + 1 year IT experience

Two years IT experience

Job description

NYS Office of Information Technology Services in Albany seeks an Information Technology Specialist 2 to serve as Operational Support Lead within the Emerging Services Dedicated Team. You will act as a primary contact between client NYS agencies and ITS, handling communications, requests, incidents, and project support.

The role involves guiding incidents through lifecycle, maintaining weekly deliverables, coordinating reviews, and advising stakeholders on ITS products and services.