IT Operations Lead: Client Liaison, Incidents & Projects

Information Technology Services, Office of; City of Albany (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The Information Technology Services, Office of is seeking an Information Technology Specialist 2 to serve as an Operational Support Lead for the Emerging Services Dedicated Team. You will act as the primary touchpoint between client state agencies and ITS teams, manage incidents, requests, and projects, and provide analysis and documentation support.

The role requires leading meetings, overseeing escalations, maintaining deliverables, and advocating for client agency needs while contributing to

Qualifications

• Bachelor's degree in computer science with 15 semester credit hours, or bachelor's degree in any field plus one year of IT experience.
• OR 60 semester credit hours in computer science (including 15 in computer science) plus one year of professional IT experience
• OR two years of professional experience in information technology
• One year of permanent competitive service as an IT Specialist 1 (SG-14) for promotion-eligible candidates
• New York State residency required within six months of hiring
• Must be authorized to work in the United States on a permanent basis

Responsibilities

• Act as the primary point of contact between client state agencies and ITS teams for incident, request, and project management.
• Lead meetings and oversee escalations while maintaining deliverables.
• Advocate for client agency needs and ensure alignment with high-priority initiatives such as DFS Raise Act and BOE Automated Voter Registration.
• Provide analysis and documentation support to incidents, requests, and projects.

Skills

Incident management

Client liaison

Project coordination

Meeting facilitation

Education

B.S. in Computer Science + 15 CS credits

B.S. in any field + 1 year IT experience

60 CS credits + 1 year IT experience

2 years professional IT experience

1 year IT Specialist 1 (SG-14) service

Job description

The Information Technology Services, Office of is seeking an Information Technology Specialist 2 to serve as an Operational Support Lead for the Emerging Services Dedicated Team. You will act as the primary touchpoint between client state agencies and ITS teams, manage incidents, requests, and projects, and provide analysis and documentation support.

The role requires leading meetings, overseeing escalations, maintaining deliverables, and advocating for client agency needs while contributing to