IT Infrastructure Operations Analyst II

S:US; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

S:US is seeking an IT Infrastructure Support Specialist to join our team in New York, NY. You will support the Agency's technical infrastructure, assist in various tasks, and back-up teammates as needed. The role emphasizes detail orientation, organization, and the ability to work in a dynamic IT environment.

Applicants should have 1-2+ years’ experience and proficiency with MS Office, Windows, and AD. The position is on-site, Monday through Friday, 9 AM to 5 PM EST, with opportunities to mentor

Qualifications

• Technical degree or Certifications preferred in related field.
• 1-2+ years’ experience directly related to the duties and responsibilities specified.
• Proficiency with MS Excel, Word and Outlook.
• Position is on site work M-F 9AM – 5PM EST.

Responsibilities

• MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management.
• Expert troubleshooting skills with strong emphasis on remote support and diagnostics.
• Desktop/laptop hardware and peripheral installations and configurations including network printers.
• Support mobile device management system and end devices.
• Provide technical support to users throughout the agency regarding specific hardware/applications issues.
• Mentor and train department staff, serve as point of escalation for requests, document new KBs.
• Troubleshoot firewall VPN issues and multi-site network connectivity issues.
• Responsible for Active Directory maintenance (add users, change passwords etc.).
• Maintain fleet of network copier/scanners/printers.

Skills

Willingness to Learn

Problem-solving skills

Customer Focus

Communication skills

Interpersonal Skills

Job Knowledge

Education

Technical degree or Certifications

Tools

MS Excel

Word

Outlook

Job description

S:US is seeking an IT Infrastructure Support Specialist to join our team in New York, NY. You will support the Agency's technical infrastructure, assist in various tasks, and back-up teammates as needed. The role emphasizes detail orientation, organization, and the ability to work in a dynamic IT environment.

Applicants should have 1-2+ years’ experience and proficiency with MS Office, Windows, and AD. The position is on-site, Monday through Friday, 9 AM to 5 PM EST, with opportunities to mentor