Information Technology Specialist 2

Teachers' Retirement System; City of Albany (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Information Technology Specialist 2 at Teachers' Retirement System supports IT infrastructure across Service Desk, Identity Access Management, and Server Infrastructure. The role provides technical assistance, troubleshoots hardware and software issues, and assists with enterprise infrastructure including networks, servers, storage, and backup systems.

Based in Albany, NY with full-time status, the position offers hybrid work arrangements and engages in a range of activities from day-to-day

Qualifications

• Bachelor's degree with 15 semester credit hours in computer science, or equivalent experience in information technology.
• Experience with ServiceNow enterprise service management platform.
• Knowledge of Microsoft Active Directory and Microsoft 365 hybrid infrastructure.
• Basic Linux command line knowledge (RHEL or clones).
• VMware vSphere administration experience.
• Demonstrated troubleshooting and critical thinking abilities with strong customer service commitment.

Responsibilities

• Supports IT infrastructure across Service Desk, Identity Access Management, and Server Infrastructure units.
• Provides technical assistance and troubleshoots hardware and software issues.
• Manages Active Directory and cloud systems.
• Assists with enterprise infrastructure including networks, servers, storage, and backup systems.

Skills

ServiceNow

Active Directory

Microsoft 365 Hybrid

Linux command line

VMware vSphere

Troubleshooting

Customer service

Education

Bachelor's degree with 15 semester credit hours in computer science

Job description

The Information Technology Specialist 2 supports the New York State Teachers' Retirement System's IT infrastructure across Service Desk, Identity Access Management, and Server Infrastructure units. The role provides technical assistance, troubleshoots hardware and software issues, manages Active Directory and cloud systems, and assists with enterprise infrastructure including networks, servers, storage, and backup systems. This is a full-time permanent position working Monday through Friday with hybrid flexibility in Albany, NY.

Key qualifications:

• Bachelor's degree with 15 semester credit hours in computer science, or equivalent experience in information technology
• Experience with ServiceNow enterprise service management platform
• Knowledge of Microsoft Active Directory and Microsoft 365 hybrid infrastructure
• Basic Linux command line knowledge (RHEL or clones)
• VMware vSphere administration experience
• Demonstrated troubleshooting and critical thinking abilities with strong customer service commitment