IT Operations Lead — Security‑Minded, Hands‑On & Scalable

The NFHS Network; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Multiple medical plans

Dental, vision life and disability

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Job summary

The NFHS Network is seeking a Senior Manager, IT Operations to own corporate IT across the company. This hands-on leadership role covers systems administration, user support, corporate software, and identity and access management.

Based in Atlanta, you will standardize IT operations, drive Google Workspace adoption, govern IAM (MFA, provisioning), manage software licenses and vendor relations, set SLAs, and coach a growing team.

Qualifications

• 5+ years leading IT operations or systems administration, with hands-on technical work and team management.
• Hands-on experience administering Google Workspace, including migration from Microsoft 365 and ongoing adoption.
• Experience with identity platforms such as Entra ID, Google Workspace, and 1Password or similar, including configuration and user lifecycle management.
• Experience managing corporate IT, endpoints, and SaaS tools for a distributed workforce, including software provisioning and license management.
• Working familiarity with AWS or GCP for access management and governance.
• Scripting ability in Python, Bash, or similar for IT automation.
• Experience leading IT teams through major transitions or migrations.
• Clear writing. Your documentation and runbooks are easy for others to follow.
• A scale mindset. You build systems that work at 1,000 users, not just the 500 we have today.
• A hands on, security minded approach. You lead by doing, and you build security guardrails into how IT runs.
• Most importantly, we look for people who love solving problems for the people around them and care about the mission of high school sports.

Responsibilities

• Own ongoing Google Workspace administration and adoption.
• Run IT operations - automation, ticketing, escalation paths, onboarding/offboarding, and endpoint management; document SLAs for onboarding, access provisioning, and support tickets.
• Manage identity and access - directory services, MFA enrollment and enforcement, provisioning and deprovisioning, access reviews.
• Govern and review user access to cloud environments in partnership with Security (this role does not own cloud infrastructure).
• Own corporate software provisioning, license management, renewals, and usage optimization.
• Define and maintain SLAs for access provisioning, ticket response, password resets, and offboarding.
• Manage the IT budget and vendor relationships.
• Partner with Security on IT controls, monitoring, and regular reviews.
• Keep runbooks, SOPs, business continuity procedures, and asset inventory current.
• Coach and develop your team, including training and career growth.

Skills

IT operations leadership

Google Workspace admin

Identity platforms

SaaS license management

AWS/GCP access governance

Python/Bash scripting

Team development

Security mindset

Tools

Google Workspace

AWS

GCP

1Password

Job description

The NFHS Network is seeking a Senior Manager, IT Operations to own corporate IT across the company. This hands-on leadership role covers systems administration, user support, corporate software, and identity and access management.

Based in Atlanta, you will standardize IT operations, drive Google Workspace adoption, govern IAM (MFA, provisioning), manage software licenses and vendor relations, set SLAs, and coach a growing team.