IT Operations Lead — Proactive, Secure, Onboarding

OpenSesame; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Professional development opportunities

Job summary

A leading educational technology company is seeking an IT leader to transform their helpdesk and sysadmin organization into a proactive service provider. The ideal candidate will drive onboarding and offboarding improvements, manage projects, and enhance team productivity. This remote-first position offers an attractive salary range of $120,000 to $160,000 along with comprehensive benefits. The role requires strong people skills, project ownership, and a focus on security and operational excellence.

Qualifications

• Proven experience in IT leadership roles.
• Strong problem-solving skills and project management experience.
• Experience in developing onboarding/offboarding processes.

Responsibilities

• Elevate the helpdesk to a proactive service organization.
• Establish an automated and reliable onboarding/offboarding program.
• Develop a roadmap for IT operational improvements.

Skills

People leadership

Project management

Process design

Systems thinking

Job description

A leading educational technology company is seeking an IT leader to transform their helpdesk and sysadmin organization into a proactive service provider. The ideal candidate will drive onboarding and offboarding improvements, manage projects, and enhance team productivity. This remote-first position offers an attractive salary range of $120,000 to $160,000 along with comprehensive benefits. The role requires strong people skills, project ownership, and a focus on security and operational excellence.