IT Help Desk Coordinator | Windows/Mac Support & Onboarding

Pyramid Consulting; San Bruno (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is looking for an IT Help Desk Coordinator to join their team in California. The ideal candidate will have over 3 years of experience in enterprise support, specializing in onboarding, offboarding, and deskside support for Windows and Mac systems. The role involves assisting users with technical issues, documenting solutions, and collaborating on various IT projects within an AWS environment. This is a great opportunity for a skilled individual who thrives in a dynamic tech environment.

Qualifications

• 3+ years of enterprise support experience required.
• Proficient in providing onboarding, offboarding, and deskside support.
• Known for delivering quality Windows and Mac support.

Responsibilities

• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Document, track and monitor issues for timely resolution.

Skills

Enterprise support experience

Windows support

Mac support

Linux knowledge

Education

Associate's degree

Job description

A leading IT consulting firm is looking for an IT Help Desk Coordinator to join their team in California. The ideal candidate will have over 3 years of experience in enterprise support, specializing in onboarding, offboarding, and deskside support for Windows and Mac systems. The role involves assisting users with technical issues, documenting solutions, and collaborating on various IT projects within an AWS environment. This is a great opportunity for a skilled individual who thrives in a dynamic tech environment.