Help Desk Lead: IT Support & Asset Management

Cybba; Oregon (WI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A tech-forward company in the United States is seeking a skilled help desk manager to oversee our IT team and support employees both on-premises and remotely. You will be responsible for troubleshooting technical issues, managing asset inventory, and leading help desk operations. The ideal candidate should have strong organizational skills and excellent communication abilities. This role is a fantastic opportunity for those passionate about improving operational efficiency and leading a dedicated team.

Qualifications

• Experience leading a help desk environment for at least 1 month.
• Skills in troubleshooting a wide range of technical issues.
• Excellent written and verbal communication abilities.

Responsibilities

• Run the help desk and manage staff supervision.
• Receive and respond to IT queries in a timely manner.
• Manage asset inventory and document incidents.

Skills

Troubleshooting technical problems

Organizational skills

Written and verbal communication

Education

High School or College degree

Job description

A tech-forward company in the United States is seeking a skilled help desk manager to oversee our IT team and support employees both on-premises and remotely. You will be responsible for troubleshooting technical issues, managing asset inventory, and leading help desk operations. The ideal candidate should have strong organizational skills and excellent communication abilities. This role is a fantastic opportunity for those passionate about improving operational efficiency and leading a dedicated team.