IT Operations Lead — Onsite Infra & Service Delivery

Reciprocity Industries LLC

Billings (MT)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision

PTO & holidays

401(k) plan

Employee assistance

Job summary

Reciprocity Industries LLC in Billings, MT is seeking an IT Infrastructure & Operations Manager to lead daily technology delivery, reliability, and continuous improvement across offices and remote personnel.

This on-site role oversees service desk, endpoints, network, asset lifecycle, and vendor coordination while partnering with Security Operations, Software Development, QA, Product Management, and business leaders to deliver secure, scalable services.

Qualifications

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field, or an equivalent combination of education, certifications, and relevant experience.
Seven or more years of progressive IT operations, infrastructure, or workplace technology experience.
Three or more years of leadership or supervisory responsibility.
Experience supporting Microsoft 365, endpoint management, service desk operations, and infrastructure services.

Responsibilities

Lead daily IT operations and service delivery across all users, offices, and business functions.
Direct service desk operations, work prioritization, escalations, major incident coordination, and problem-management activities.
Establish and maintain operational procedures, support models, knowledge resources, and change-management practices.
Ensure operational automations are documented, tested, securely managed, monitored, and supportable by other team members.
Develop practical service reporting and baseline measures to identify recurring issues and improvement opportunities.
Develop operational roadmaps and infrastructure improvement plans aligned with business priorities and the Director's technology strategy.
Ensure clear communication during significant incidents, maintenance activities, and service changes.