Remote IT Operations Manager - Multi-Location Infra

OUTDOOR LIVING SUPPLY LLC; Franklin (TN); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off and holidays

Career development opportunities

Job summary

Outdoor Living Supply LLC is seeking an IT Operations Manager to oversee networks, cloud infrastructure, and IT services across multiple locations. This remote role emphasizes hands‑on leadership and strategic improvements to reliability and security.

You will guide Microsoft 365, identity management, and outsourced IT providers while partnering with stakeholders to optimize costs and performance. Strong communication and vendor management are essential.

Qualifications

• 10+ years of progressive IT experience across operations, infrastructure, and leadership.
• Strong knowledge of enterprise networks, cloud infrastructure, and Microsoft 365.
• Experience managing outsourced IT services and vendors.
• Proven incident management and service delivery capabilities.
• Excellent communication, collaboration, and stakeholder influence.

Responsibilities

• Oversee performance, reliability, and availability of networks, servers, cloud infrastructure, and telecommunications across locations.
• Provide operational oversight of Microsoft 365, identity management, and third‑party IT providers.
• Identify risks and coordinate improvements to reliability, efficiency, and scalability.
• Lead infrastructure initiatives with PM, internal teams, and external providers.
• Manage relationships with MSPs, vendors, and security providers.
• Establish service standards, monitor performance, and drive improvements.

Job description

Outdoor Living Supply LLC is seeking an IT Operations Manager to oversee networks, cloud infrastructure, and IT services across multiple locations. This remote role emphasizes hands‑on leadership and strategic improvements to reliability and security.

You will guide Microsoft 365, identity management, and outsourced IT providers while partnering with stakeholders to optimize costs and performance. Strong communication and vendor management are essential.