On-Site Intake Operations Leader — Billings, MT

Reciprocity Industries LLC; Billings (MT); On-site; USD 75,000 - 110,000; Full time

Job summary

Reciprocity Industries LLC is seeking an experienced Operations Manager to lead the Intake team and optimize daily operations in our Billings, Montana office. The role emphasizes coaching, hiring, and driving performance across intake processes from first contact through handoff.

You will manage staffing, schedules, policy development, and strict adherence to HIPAA and data-privacy standards, while collaborating with Litigation, IT, Training, and Quality teams to support campaigns and service

Qualifications

• Proven leadership in high-volume intake or call-center ops.
• Experience managing teams and performance metrics.
• Strong written and verbal communication skills.

Responsibilities

• Direct day-to-day intake call center operations and performance metrics.
• Lead staffing, scheduling, training, and development.
• Develop and enforce intake policies and process improvements.
• Ensure HIPAA/data privacy compliance and cross-functional collaboration.

Skills

Leadership

People Management

Analytics

Process Improvement

Communication

Organizational Skills

Customer Experience

Education

Bachelor’s degree in business/communications

Job description

Reciprocity Industries LLC is seeking an experienced Operations Manager to lead the Intake team and optimize daily operations in our Billings, Montana office. The role emphasizes coaching, hiring, and driving performance across intake processes from first contact through handoff.

You will manage staffing, schedules, policy development, and strict adherence to HIPAA and data-privacy standards, while collaborating with Litigation, IT, Training, and Quality teams to support campaigns and service