IT Operations Lead: Automate Helpdesk & Networks

Remote; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Tax relief for Ukraine

Private entrepreneur support

Paid sick leave (10 days)

Paid vacation (20 days)

Public holidays Ukraine

Medical insurance

Education allowance

Sports subscription

Job summary

Remote is seeking a Helpdesk Lead to own and evolve our internal IT support function, spanning macOS, Linux, Windows, IAM, asset lifecycle, and network services. You will drive standards, automate processes, and partner with Engineering, Security, and Leadership to scale reliability and security as the company grows.

You will manage a small team, shape service levels, and optimize software licenses, while mentoring staff and collaborating on cross‑functional initiatives.

Qualifications

• 5+ years of experience in SysAdmin / IT Support / HelpDesk.
• 2+ years of team leadership.
• Experience in process building and automation.
• Solid understanding of networking (VLANs, IPsec, DNS, etc.).
• Strong experience with MacOS, Unix/Linux, and Windows administration.
• Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems.
• Excellent troubleshooting, prioritization, and communication skills.
• IT asset management experience.

Responsibilities

• Lead daily Help Desk operations and define the long‑term strategy for the function, ensuring operational stability, SLA compliance, and service quality.
• Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance.
• Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement.
• Management and optimization of corporate software licenses.
• Supervision of the configuration and support of macOS, Linux, and Windows environments.
• Standardization of onboarding/offboarding process.
• Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process.
• Collaborate with management and cross‑functional teams on operational and improvement initiatives.

Skills

SysAdmin

Team Leadership

Automation

Networking

MacOS

Unix/Linux

Windows

Google Workspace

Jira/Confluence

IT Asset Mgmt

Tools

Jira

Confluence

Google Workspace

Access Control Systems

Job description

Remote is seeking a Helpdesk Lead to own and evolve our internal IT support function, spanning macOS, Linux, Windows, IAM, asset lifecycle, and network services. You will drive standards, automate processes, and partner with Engineering, Security, and Leadership to scale reliability and security as the company grows.

You will manage a small team, shape service levels, and optimize software licenses, while mentoring staff and collaborating on cross‑functional initiatives.